VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with.
PermalinkJoin GitHub today
GitHub is home to over 36 million developers working together to host and review code, manage projects, and build software together.
Sign up Find file Copy path
marlonwilliamsadding Vicidial 2.4-317a to git9e65b4cOct 11, 2011
1 contributor
[general] |
static=yes |
writeprotect=no |
[globals] |
CONSOLE=Console/dsp ; Console interface for demo |
TRUNK=Zap/r1 ; Trunk interface |
TRUNKX=Zap/r2 ; 2nd trunk interface |
TRUNKIAX=IAX2/ASTtest1:[email protected]:4569 ; IAX trunk interface |
TRUNKIAX1=IAX2/ASTtest1:[email protected]:4569 ; IAX trunk interface |
TRUNKBINFONE=IAX2/1112223333:[email protected] ; IAX trunk interface |
SIPtrunk=SIP/1234:[email protected] ; SIP trunk |
#include extensions-vicidial.conf |
[trunkinbound] |
; DID call routing process |
; exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits |
exten => _X.,1,AGI(agi-DID_route.agi) |
; FastAGI for VICIDIAL/astGUIclient call logging |
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) |
[loopback-no-log] |
; This context is to accept calls that have already been logged in another context in Vicidial |
; and has been sent through one of the loopbacks. This is why this context is missing the h extension. |
; Do not put any extensions in this context unless you specifically understand what this means. |
;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},To) |
;exten => _91NXXNXXXXXX,3,Hangup |
exten => _999XX11112,1,Wait(2) |
exten => _999XX11112,2,Answer |
exten => _999XX11112,3,Playback(ss-noservice) |
exten => _999XX11112,4,Playback(vm-goodbye) |
exten => _999XX11112,5,Hangup |
[default] |
include => vicidial-auto |
; Local agent alert extensions |
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi) |
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi) |
; Local blind monitoring |
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To) |
; playback of recorded prompts |
exten => _851XXXXX,1,Answer |
exten => _851XXXXX,2,Playback(${EXTEN}) |
exten => _851XXXXX,3,Hangup |
; this is used for playing a phone-recorded 851XXXXX audio file with waitforsilence |
exten => _6851XXXXX,1,Answer() |
exten => _6851XXXXX,n,WaitForSilence(2000,1,90) |
exten => _6851XXXXX,n,Playback(sip-silence) |
exten => _6851XXXXX,n,Playback(${EXTEN:1}) |
exten => _6851XXXXX,n,Hangup |
exten => _7851XXXXX,1,Goto(default,6${EXTEN:1},1) |
; FastAGI for VICIDIAL/astGUIclient call logging |
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) |
; Example phone extensions |
; 100-350 phone extensions now auto-generated, so no need to uncommend them |
; extensions for other SIP and IAX call center phones |
; cc100-cc150 SIP Phones |
;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to) |
; cc300-cc350 IAX Phones |
;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to) |
; extensions if using a T1 channelbank |
;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o) |
;exten => _19XX,2,Hangup |
; Extension 4001 rings Zap phone (this example for FXS on Zap port 1) |
;exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1 |
;exten => 4001,2,Voicemail,u4001 ; Send to voicemail... |
; # timeout invalid rules |
exten => #,1,Playback(invalid) ; 'Thanks for trying the demo' |
exten => #,2,Hangup ; Hang them up. |
exten => t,1,Goto(#,1) ; If they take too long, give up |
exten => i,1,Playback(invalid) ; 'That's not valid, try again' |
; Extensions for performance testing |
exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
exten => _91999NXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},tTo) |
exten => _91999NXXXXXX,3,Hangup |
exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log) |
exten => 999999999999,2,Dial(${TRUNKloop}/${EXTEN:1},tTo) |
exten => 999999999999,3,Hangup |
; This is a loopback dialaround to allow for hearing of ringing for 3way calls |
exten => _881NXXNXXXXXX,1,Answer |
exten => _881NXXNXXXXXX,2,Dial(${TRUNKloop}/9${EXTEN:2},To) |
exten => _881NXXNXXXXXX,3,Hangup |
; Vtiger fax and email log extensions |
exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to) |
exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to) |
; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE |
; dial an 800 outbound number |
;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},To) |
;exten => _91800NXXXXXX,3,Hangup |
;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},To) |
;exten => _91888NXXXXXX,3,Hangup |
;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},To) |
;exten => _91877NXXXXXX,3,Hangup |
;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},To) |
;exten => _91866NXXXXXX,3,Hangup |
;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91855NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},To) |
;exten => _91855NXXXXXX,3,Hangup |
; dial a long distance outbound number |
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls |
;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},To) |
;exten => _91NXXNXXXXXX,3,Hangup |
; dial a local outbound number (modified because of only LD T1) |
;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _9NXXXXXX,2,Dial(${TRUNK}/1727${EXTEN:1},To) |
;exten => _9NXXXXXX,3,Hangup |
; dial a local 727 outbound number with area code |
;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},To) |
;exten => _9727NXXXXXX,3,Hangup |
; dial a long distance outbound number to the UK |
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls, |
;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _901144XXXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},55,To) |
;exten => _901144XXXXXXXXXX,3,Hangup |
; dial a long distance outbound number to Australia |
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls, |
;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _901161XXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},To) |
;exten => _901161XXXXXXXXX,3,Hangup |
; dial a long distance outbound number through BINFONE |
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKIAX}/${EXTEN:1},55,To) |
; exten => _91NXXNXXXXXX,3,Hangup |
; dial a long distance outbound number through a SIP provider |
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@SIPtrunk,55,o) |
; exten => _91NXXNXXXXXX,3,Hangup |
; special extensions for North America to catch invalid phone numbers |
; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXX[0-1]XXXXXX,n,Hangup |
; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91[0-1]XXXXXXXXX,n,Hangup |
; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXX,n,Hangup |
; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXX,n,Hangup |
; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXXX,n,Hangup |
; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXXXX,n,Hangup |
; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXXXXXX,n,Hangup |
; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXXXXXXX,n,Hangup |
; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91XXXXXXXXXXXXX,n,Hangup |
; block calls to 555 numbers |
; exten => _91NXX555NXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91NXX555NXXX,n,Dial(${TRUNKloop}/8889990011112,to) |
; exten => _91NXX555NXXX,n,Hangup |
; dial a USA long distance outbound number through the loopback-no-log context |
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKloop}/888${EXTEN:2},55,o) |
; exten => _91NXXNXXXXXX,3,Hangup |
;exten => 888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1) |
exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1) |
; Inbound call from BINFONE |
; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log) |
; exten => 1112223333,2,Dial(sip/gs102,55,o) |
; exten => 1112223333,3,Hangup |
; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery |
;exten => 7275551212,1,Ringing |
;exten => 7275551212,2,Wait(1) |
;exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID}-----${CALLERIDNUM}-----${CALLERIDNAME}) |
;exten => 7275551212,4,Answer |
;exten => 7275551212,5,Dial(sip/spa2000&sip/spa2001,30,To) |
;exten => 7275551212,6,Voicemail,u2000 |
; parameters for call_inbound.agi (7 fields separated by five dashes '-----'): |
; 1. the extension of the phone to ring as defined in the asterisk.phones table |
; 2. the phone number that was called, for the live_inbound/_log entry |
; 3. a text description of the number that was called in |
; 4-7. optional fields, they are also passed as fields in the GUI to web browser |
; This is not part of VICIDIAL, it is for astGUIclient agent use only |
; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1 |
; with 10 digit ANI and 4 digit DNIS star separated |
;exten => _**3429,1,Ringing |
;exten => _**3429,2,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _**3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w) |
;exten => _**3429,4,Answer |
;exten => _**3429,5,Dial(sip/spa2000&sip/spa2001,30,to) |
;exten => _**3429,6,Voicemail,u2000 |
; Extension 3429 - with ANI [callerID] |
;exten => _*NXXNXXXXXX*3429,1,Ringing |
;exten => _*NXXNXXXXXX*3429,2,AGI(agi://127.0.0.1:4577/call_log) |
;exten => _*NXXNXXXXXX*3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w) |
;exten => _*NXXNXXXXXX*3429,4,Answer |
;exten => _*NXXNXXXXXX*3429,5,Dial(sip/spa2000&sip/spa2001,30,to) |
;exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000 |
; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes '-----'): |
; Below are the parameters needed for the script to be run properly |
; 1. the method of call handling for the script: |
; - CID - CID received, add record with phone number |
; - CIDLOOKUP - Lookup CID to find record in whole system |
; - CIDLOOKUPRL - Restrict lookup to one list |
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists |
; - CLOSER - Closer calls from VICIDIAL fronters |
; - ANI - ANI received, add record with phone number (based on RBS T1s) |
; - ANILOOKUP - Lookup ANI to find record in whole system |
; - ANILOOKUPRL - Restrict lookup to one list |
; - ANILOOKUPRC - Restrict lookup to one campaign's lists |
; - VID - Add record with Vendor Lead Code received as argument 12 |
; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system |
; - VIDLOOKUPRL - Restrict lookup to one list (argument 12) |
; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12) |
; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code |
; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system |
; - VIDPROMPTLOOKUPRL - Restrict lookup to one list |
; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists |
; - 3DIGITID - Enter 3 digit code to go to agent |
; - 4DIGITID - Enter 4 digit code to go to agent |
; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...) |
; 2. the method of searching for an available agent: |
; - LO - Load Balance Overflow only (priority to home server) |
; - LB - <default> Load Balance total system |
; - SO - Home server only |
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call |
; 4. the phone number that was called, for the log entry |
; 5. the callerID or lead_id of the person that called(usually overridden) |
; 6. the park extension audio file name if used |
; 7. the status of the call initially(usually not used) |
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available) |
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available) |
; 10. the campaign_id to search within lists if CIDLOOKUPRC |
; 11. the user to queue the call to for AGENTDIRECT in-group calls |
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID |
; |
; inbound VICIDIAL call with CID delivery through T1 PRI |
;exten => 1234,1,Answer ; Answer the line |
;exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1) |
;exten => 1234,3,Hangup |
; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel] |
exten => _90009.,1,Answer ; Answer the line |
exten => _90009.,2,Dial(${TRUNKloop}/9${EXTEN},to) |
exten => _90009.,3,Hangup |
exten => _990009.,1,Answer ; Answer the line, Sometimes needs to be removed |
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1) |
exten => _990009.,3,Hangup |
; DID forwarded calls |
exten => _99909*.,1,Answer |
exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi) |
exten => _99909*.,3,Hangup |
; barge monitoring extension |
exten => 8159,1,ZapBarge |
exten => 8159,2,Hangup |
; ZapBarge direct channel extensions |
exten => _86120XX,1,ZapBarge(${EXTEN:5}) |
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1}) |
exten => _X48600XXX,2,Hangup |
exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1}) |
exten => _X38600XXX,2,Hangup |
exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1}) |
exten => _X28600XXX,2,Hangup |
exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1}) |
exten => _X18600XXX,2,Hangup |
exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K) |
exten => _55558600XXX,2,Hangup |
exten => 8300,1,Hangup |
; astGUIclient conferences |
exten => _86000[0-4]X,1,Meetme,${EXTEN}|q |
exten => _86000[0-4]X,n,Hangup |
; VICIDIAL conferences |
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F |
exten => _86000[5-9]X,n,Hangup |
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F |
exten => _8600[1-2]XX,n,Hangup |
; quiet entry and leaving conferences for VICIDIAL (inbound announce, SendDTMF and ring-agent) |
exten => _78600XXX,1,Meetme,${EXTEN:1}|Fq |
exten => _78600XXX,n,Hangup |
; quiet monitor-only extensions for meetme rooms (for room managers) |
exten => _68600XXX,1,Meetme,${EXTEN:1}|Fmq |
exten => _68600XXX,n,Hangup |
; quiet monitor-only entry and leaving conferences for VICIDIAL (recording) |
exten => _58600XXX,1,Meetme,${EXTEN:1}|Fmq |
exten => _58600XXX,n,Hangup |
; voicelab exten |
exten => _86009XX,1,Meetme,${EXTEN}|Fmq |
; voicelab exten moderator |
exten => _986009XX,1,Meetme,${EXTEN:1} |
; park channel for client GUI parking, hangup after 30 minutes |
; create a GSM formatted audio file named 'park.gsm' that is 30 minutes long |
; and put it in /var/lib/asterisk/sounds |
exten => 8301,1,Answer |
exten => 8301,2,AGI(park_CID.agi) |
exten => 8301,3,Playback(park) |
exten => 8301,4,Hangup |
exten => 8303,1,Answer |
exten => 8303,2,AGI(park_CID.agi) |
exten => 8303,3,Playback(conf) |
exten => 8303,4,Hangup |
; park channel for client GUI conferencing, hangup after 30 minutes |
; create a GSM formatted audio file named 'conf.gsm' that is 30 minutes long |
; and put it in /var/lib/asterisk/sounds |
exten => 8302,1,Answer |
exten => 8302,2,Playback(conf) |
exten => 8302,3,Hangup |
exten => 8304,1,Answer |
exten => 8304,2,Playback(ding) |
exten => 8304,3,Hangup |
; default audio for safe harbor 2-second-after-hello message then hangup |
; create a GSM formatted audio file complies with safe harbor rules |
; and put it in /var/lib/asterisk/sounds then change filename below |
exten => 8307,1,Answer |
exten => 8307,2,Playback(vm-goodbye) |
exten => 8307,3,Hangup |
; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL |
exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES) |
exten => 8320,2,Hangup |
exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES) |
exten => _8320*.,2,Hangup |
; these are used for the ring_all function in VICIDIAL |
exten => _8331*.,1,Playback(sip-silence) |
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN}) |
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN}) |
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN}) |
exten => _8331*.,n,Hangup |
; use for selective CallerID hangup by area code(hard-coded) |
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN}) |
exten => 8352,2,Playback(safe_harbor) |
exten => 8352,3,Hangup |
; this is used for sending DTMF signals within conference calls, the client app |
; sends the digits to be played in the callerID field |
; sound files must be placed in /var/lib/asterisk/sounds |
exten => 8500998,1,Answer |
exten => 8500998,2,Playback(silence) |
exten => 8500998,3,AGI(agi-dtmf.agi) |
exten => 8500998,4,Hangup |
; multi-remote-monitor entry extensions |
exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to) |
exten => 34567890123456789,1,Answer |
exten => 34567890123456789,2,Goto(monitor,s,1) |
;#### VDAD STANDARD TRANSFER ENTRIES #### |
; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly |
; 1. the method of call handling for the script: |
; - NORMAL - <default> Standard outbound routing to agent |
; - TEST - For performance testing only |
; - BROADCAST - For no-agent broadcast dialing |
; - SURVEY - For survery question then on to agent |
; - REMINDER - Reminder campaign |
; - REMINDX - Reminder with transfer to agent |
; 2. the method of searching for an available agent: |
; - LB - <default> Load Balance total system |
; - LO - Load Balance Overflow only (priority to home server) |
; - SO - Home server only |
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign |
; 4. the acceptible dtmf digits for a SURVEY |
; 5. the out-opt digit for a SURVEY (must be in the digit map) |
; 6. the sound file to play for a SURVEY when transfering to an agent |
; 7. the sound file to play for a SURVEY when DNCing the call |
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press |
; if OPTOUT call is sent to agent if no button press at all |
; 9. the status that is use for a SURVEY when someone opts out |
; if the status is DNC it will also add them to the internal dnc table |
; VICIDIAL_auto_dialer transfer script for no-agent campaigns: |
exten => 8364,1,Playback(sip-silence) |
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8364,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8364,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8364,5,Hangup |
; VICIDIAL_auto_dialer transfer script: |
exten => 8365,1,Playback(sip-silence) |
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO) |
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO) |
exten => 8365,5,Hangup |
; VICIDIAL_auto_dialer transfer script SURVEY at beginning: |
exten => 8366,1,Playback(sip-silence) |
exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB) |
exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB) |
exten => 8366,5,Hangup |
; VICIDIAL_auto_dialer transfer script Load Balance Overflow: |
exten => 8367,1,Playback(sip-silence) |
exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8367,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO) |
exten => 8367,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO) |
exten => 8367,5,Hangup |
; VICIDIAL_auto_dialer transfer script Load Balanced: |
exten => 8368,1,Playback(sip-silence) |
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8368,5,Hangup |
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced: |
exten => 8369,1,Playback(sip-silence) |
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256) |
exten => 8369,4,AGI(VD_amd.agi,${EXTEN}) |
exten => 8369,5,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8369,6,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB) |
exten => 8369,7,Hangup |
; VICIDIAL auto-dial reminder script |
exten => 8372,1,Playback(sip-silence) |
exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) |
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) |
exten => 8372,5,Hangup |
; VICIDIAL SURVEY transfer script AMD with Load Balanced: |
exten => 8373,1,Playback(sip-silence) |
exten => 8373,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8373,3,AMD(2000|2000|1000|5000|120|50|4|256) |
exten => 8373,4,AGI(VD_amd.agi,${EXTEN}) |
exten => 8373,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB) |
exten => 8373,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB) |
exten => 8373,7,Hangup |
; VICIDIAL SURVEY transfer script with Cepstral names: |
exten => 8374,1,Playback(sip-silence) |
exten => 8374,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8374,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB) |
exten => 8374,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB) |
exten => 8374,5,Hangup |
; VICIDIAL SURVEY transfer script AMD with Cepstral variables: |
exten => 8375,1,Playback(sip-silence) |
exten => 8375,2,AGI(agi://127.0.0.1:4577/call_log) |
exten => 8375,3,AMD(2000|2000|1000|5000|120|50|4|256) |
exten => 8375,4,AGI(VD_amd.agi,${EXTEN}) |
exten => 8375,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB) |
exten => 8375,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB) |
exten => 8375,7,Hangup |
; PERFORMANCE TESTING |
exten => _999XXXXXX1,1,Answer |
exten => _999XXXXXX1,2,Wait(2) |
exten => _999XXXXXX1,3,Playback(vicidial-welcome) |
exten => _999XXXXXX1,4,Hangup |
exten => _999XX11112,1,Wait(2) |
exten => _999XX11112,2,Answer |
exten => _999XX11112,3,Playback(ss-noservice) |
exten => _999XX11112,4,Playback(vm-goodbye) |
exten => _999XX11112,5,Hangup |
exten => _999XX18112,1,Wait(2) |
exten => _999XX18112,2,Answer |
exten => _999XX18112,3,Playback(vtiger-fax) |
exten => _999XX18112,4,Playback(vtiger-fax) |
exten => _999XX18112,5,Hangup |
exten => _999XX19112,1,Wait(2) |
exten => _999XX19112,2,Answer |
exten => _999XX19112,3,Playback(vtiger-email) |
exten => _999XX19112,4,Playback(vtiger-email) |
exten => _999XX19112,5,Hangup |
exten => _999XXXX112,1,Wait(5) |
exten => _999XXXX112,2,Answer |
exten => _999XXXX112,3,Playback(demo-instruct) |
exten => _999XXXX112,4,Playback(demo-instruct) |
exten => _999XXXX112,5,Hangup |
exten => _999XXXXXX2,1,Wait(8) |
exten => _999XXXXXX2,2,Answer |
exten => _999XXXXXX2,3,Playback(demo-instruct) |
exten => _999XXXXXX2,4,Hangup |
exten => _999XXXXXX3,1,SetVar(PRI_CAUSE=1) |
exten => _999XXXXXX3,2,Hangup |
exten => _999XXXXXX4,1,SetVar(PRI_CAUSE=27) |
exten => _999XXXXXX4,2,Hangup |
exten => _999XXXXXX5,1,Wait(60) |
exten => _999XXXXXX5,2,Hangup |
exten => _999XXXXXX6,1,Wait(10) |
exten => _999XXXXXX6,2,Answer |
exten => _999XXXXXX6,3,Playback(demo-instruct) |
exten => _999XXXXXX6,4,Hangup |
exten => _999XXXXXX7,1,Wait(12) |
exten => _999XXXXXX7,2,Answer |
exten => _999XXXXXX7,3,Playback(demo-enterkeywords) |
exten => _999XXXXXX7,4,Hangup |
exten => _999XXXXXX8,1,SetVar(PRI_CAUSE=17) |
exten => _999XXXXXX8,2,Hangup |
exten => _999XXXXXX9,1,Wait(6) |
exten => _999XXXXXX9,2,Answer |
exten => _999XXXXXX9,3,Playback(demo-abouttotry) |
exten => _999XXXXXX9,4,Hangup |
exten => _999XXXXXX0,1,Wait(5) |
exten => _999XXXXXX0,2,Answer |
exten => _999XXXXXX0,3,Playback(vm-goodbye) |
exten => _999XXXXXX0,4,Hangup |
exten => 99999999999,1,Answer |
exten => 99999999999,2,Playback(conf) |
exten => 99999999999,3,Playback(conf) |
exten => 99999999999,4,Playback(conf) |
exten => 99999999999,5,Playback(conf) |
exten => 99999999999,6,Playback(conf) |
exten => 99999999999,7,Playback(conf) |
exten => 99999999999,8,Playback(conf) |
exten => 99999999999,9,Playback(conf) |
exten => 99999999999,10,Playback(conf) |
exten => 99999999999,11,Playback(conf) |
exten => 99999999999,12,Playback(conf) |
exten => 99999999999,13,Playback(conf) |
exten => 99999999999,14,Hangup |
[monitor] |
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) |
exten => s,1,SetVar(TIMEOUT(digit)=10) |
exten => s,n,SetVar(TIMEOUT(response)=10) |
exten => s,n,SetVar(MEETME_EXIT_CONTEXT=monitor_exit) |
exten => s,n,Background(vm-extension) ; need audio prompt. |
exten => s,n,WaitExten(10) |
exten => i,1,Goto(monitor_exit,s,1) |
exten => #,1,Goto(monitor_exit,s,1) |
exten => t,1,Goto(monitor_exit,s,1) |
exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen |
exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X) ; Barge |
[monitor_exit] |
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) |
exten => _X,1,Goto(monitor,s,1) |
exten => i,1,Goto(monitor,s,1) |
exten => #,1,Goto(monitor,s,1) |
exten => t,1,Goto(monitor,s,1) |
Copy lines Copy permalink